1. Scope
This policy covers self-serve Spotlight subscriptions and one-off in-product purchases bought directly through the app. Agency retainer and campaign engagements are governed by their own agreements, not this page.
2. Subscriptions
- No partial refunds. Subscription fees are charged in advance for the billing period and are not refunded pro-rata for unused time.
- Cancel any time. When you cancel, your plan stays fully active until the end of the period you have already paid for. Nothing further is charged.
- After the period ends, your workspace reverts to the free tier. You keep your account, your article and your data — only the paid features switch off.
3. One-off purchases and credits
One-off purchases such as send-credit top-ups are consumed against the current billing period and are non-refundable once purchased. Unused credits do not carry over and are not exchanged for cash.
4. Billing errors
If you believe you were charged in error — a duplicate charge, a charge after a completed cancellation, or an amount that doesn’t match your plan — contact us within 30 days and we will investigate and correct genuine errors promptly.
5. How to cancel
Manage your subscription, card and invoices from the billing portal inside your workspace (Plans & billing → Manage billing), or email us and we’ll do it for you. Cancellation takes effect at the end of the current billing period, as described above.
6. Contact
Billing questions: info@skyhighcreatives.com.